1800Gum.com > FAQs > 1800gum.com Help

Help for 1800gum.com.



Here's some help for some common questions :-


1. Where do I choose my gum flavor ?

2. Where do I enter my state ?

3. how does the cart work ?

4. how do I enter my card details for payment ?

5. what is "re-billing " ?

6. need more help ?






1. Where do I choose my gum flavor ?

Click on any gum product and the gum information shows. The dropdown or radio click menu allows flavor selection






2. Where do I enter my state ?

State selection is via a dropdown box UNDER the country






3. how does the cart work ?

Not that intuitively !  An important step is to look for the " Update " or  "CheckOut "; button - this is always on the bottom RHS of the screen, but is sometimes below the page fold  ie one needs to scroll to see this button sometimes






4. how do I enter my card details for payment ?

Again, scroll to the bottom RHS of the page, under the re-billing box, to choose " Finish Payment ". This transfers you to our secure credit card payment processor ( or PayPal if you have chosen this option) to complete your order.







5. what is re-billing ?

We want to make re-ordering easy. If you tick the box in the re-billing box, your card details are very securly stored by our payments processor, DPS. This means that when you can re-order by :-

1. signing into your account on your return visit to this new site
2. in your Accounts area, select the Orders tab
3. Click on " re-order " and you can complete your re-order without needing to re-enter your card details



If none of the above answers your questios, please contact us directly - we're here to help








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